How do I file a claim on Depop?
If you paid through Depop via PayPal all you need to do is open a dispute paypal.com/uk/smarthelp/a …. If through Depop Payments Profile > Settings > Need Help? > Buying > My purchase > My item is not as described and find the item > ‘I’ve already contacted the seller’ > Send report.
How does Depop seller protection work?
You are protected against disputes or chargebacks if you:
Dispatch the order to the address on the Depop receipt. Send your item using tracked postage that confirms delivery to the buyers address. You must keep proof of shipping and delivery. This is the only proof accepted by Depop.
How do I file a PayPal Buyer Protection claim?
To do so:
- Log in to your PayPal account.
- Go to the Resolution Center.
- Click View next to the dispute you want to escalate.
- Click Escalate this dispute to a PayPal claim near the bottom of the page.
- Follow the instructions.
- Click Escalate to a claim.
Are purchases protected on Depop?
We offer Depop’s Buyer Protection on eligible transactions made using PayPal or Depop Payments. This means that buyers are always covered if something goes wrong with their order.
What happens if you get scammed on Depop?
You lost any seller protection by sending to another address than the paypal registered address of the buyer. If you had met seller protection paypal would have reimbursed you.
How do I get a refund from item not received?
Options for Buyers with Non-Delivered or Late Goods
- Contact the seller to ask them to redeliver the item. This should be done if the item was never delivered or did not arrive within the expected time.
- Ask the seller for a refund and cancel the order.
- Report the seller to Trading Standards.
What does Depop buyer protection cover?
Depop’s Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn’t arrive or if it’s significantly not as described.
How do I report a scammer on Depop?
If you experience harassment or abuse from a user, please report them through the app. You can do this by going to their profile > tapping the three dots in the upper right hand corner > select Report.
What does Buyer Protection mean on Depop?
If you buy through Depop Payments, you’re protected. You’re covered if: You pay in-app using Depop Payments. Your purchase is significantly not as described. Your item doesn’t arrive.
Will PayPal refund my money if I was scammed?
If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. … In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account.
Will PayPal refund me if item not received?
If your order never shows up and the seller can’t provide proof of shipment or delivery, you’ll get a full refund. It’s that simple.
What happens if the seller does not respond to a PayPal claim?
If the seller doesn’t respond, the claim will automatically close in the buyer’s favor, and a full refund will be issued. If the seller does respond, PayPal will work to evaluate the information provided and determine the outcome of the claim.